Ordering from Projectors Hawaii is easy! If you know what you're looking for, just call us at (808) 537-6000 or toll-free at 1-800-537-6020. You can also complete our online request form and get up-to-the-minute pricing for your product. Prices change everyday, so by contacting us first, you may find that most of the time our real-time quote is lower than what you will find on other competitor's Web sites! We also provide special pricing for government, educational, or religious institutions. We do not accept orders outside of the U.S. or Canada.

Projectors Hawaii also has a secure online store with selected items available for sale at discounted prices.

Once you're ready to place your order, a formal proposal will be issued to you via fax and/or e-mail. Once we receive a copy of your signed acceptance of our proposal, together with payment in full (see payment methods below), your order will be processed and shipped immediately.

For government, educational, or approved corporate customers, an original copy of a purchase order may be required prior to processing and shipping of your order. All purchase orders are subject to credit approval prior to shipment. Payment terms for government, educational, or approved corporate customers are Net 30 days.

Projectors Hawaii currently accepts payment using Visa, MasterCard, American Express, Discover, Diners Club, and JCB credit cards, commercial or government purchase cards, cashier or company checks, money orders, or wire transfer.

Projectors Hawaii currently provides FREE shipping via FedEx or UPS to anywhere in the continental U.S. for most projectors we sell.

Most products are drop-shipped the same day from our distributors across the continental United States. If your order is received Monday-Friday by 8AM (HST) your order will be shipped the same day. Orders are not generally shipped on weekends or holidays. We will notify you immediately if the item you ordered is on backorder.

Shipping Terms and Conditions

Projectors Hawaii strives to use reliable and reputable carriers, but occasionally shipping damage may occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:

1.) Inspect all shipments upon arrival. If damage or loss is evident upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's bill of lading and have the driver sign all copies to acknowledge the notation. Do not sign a "free and clear" receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage, then follow up by filing a claim with the carrier.

2.) Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within 24 hours of receipt of shipment.

3.) Immediately advise Projectors Hawaii of all damages or problems. DO NOT RETURN MERCHANDISE TO PROJECTORS HAWAII. File your claim with the carrier, enclosing copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. Although Projectors Hawaii will provide every assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for uncollectible freight claims.

Should you be dissatisfied with your purchase within seven (7) days of receipt of your order, you can return your product for a full refund, less a 15% restocking fee. We require that you return the item to us via insured 2nd day air courier, together with the original packaging, documentation, blank warranty card, manual and accessories. Freight charges are not refundable. No return will be accepted and no refund made on any product after the seven (7) day return period.

If your product is found to be defective within 30 days after receipt of the product, we will exchange it for the same make and model, or for a unit comparable in price and features. After 30 days, you must contact the manufacturer according to the product warranty.

Repairs and servicing for most products are handled directly through the respective manufacturer. Many manufacturers now provide full, two- or three-year warranties which include parts and labor. Some of them even provide a replacement projector shipped overnight to you on the next business day while yours goes in for servicing!

Before you return anything, please contact us at 808-537-6000 or via e-mail at infoprojectorshawaii.com to request a return merchandise authorization number.

Please note that all returned items must be in new and resalable condition and meet the following criteria:

• The product box must not have any writing on it, otherwise it may be refused.
• The lamp shall not have more than four (4) hours of usage, otherwise a 20% restocking fee may apply.
• The returned product shall not be damaged, have missing items, or exhibit excessive wear and tear, otherwise a 20% restocking fee may apply.
• The product must be returned in the original shipping carton with all original packing material.
• All accessories shall be returned in their original wrapping and/or packing material. If there are missing items, the actual replacement cost will be deducted from your refund/credit.
• All manuals, warranty information and instructions shall be returned in resalable condition. If there are any missing items, the actual replacement cost will be deducted from your refund/credit.